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See What We Do With Your Details

Your account data stays with us — collected only for what's needed to run your wallet, process your JazzCash, Easypaisa, or Raast transactions, and keep your sessions secure, and never passed to advertisers or unrelated third parties.

No advertiser data sharingEncrypted account recordsJazzCash and Easypaisa data protectedAccess requests handled directlyCookie controls in your browser
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REACH OUR TEAM

Open a Privacy Request With Our Team

If you want to know what data we hold on your account, request a correction, or ask us to delete your records, our support team handles these requests directly. Use any of the channels below — we deal with privacy requests the same way we handle wallet and account queries. There is no separate form or lengthy wait; identify your account and state what you need.

Email Your Request Send your privacy request to our support email with your account username included. We will locate your records and reply through the same channel within a reasonable window.
Chat From Your Account Open the live chat widget from your account dashboard at any time. Privacy and data requests go to the same team that handles your wallet and account setup.
Account Settings Portal Log in and head to account settings to view or update your contact details directly. For anything beyond basic edits, contact support via chat or email.
DATA STANDARDS

Check How Your Account Data Stays Secure

We treat your data with the same care you expect from your JazzCash or Easypaisa wallet — access-controlled, encrypted, and retained only for as long as needed. Every connection between your device and our servers is encrypted. Staff access to account records is role-limited and logged. Your payment references are never stored beyond the detail needed to process and verify a transaction. These are the operational standards the platform runs on, not a summary of aspirations.

Encrypted Connections

All data exchanged between your device and our platform — including payment references for JazzCash, Easypaisa and Raast — travels through encrypted connections at all times.

Controlled Staff Access

Account records can only be accessed by staff with a direct operational need. Access is logged and reviewed on an ongoing basis — not left open across the team.

Cookie and Session Data

We use session cookies to maintain your login and performance cookies to monitor how lobby pages load and respond. Cookie permissions are adjustable through your browser settings at any time.

Your Data Rights

You can request a copy of your records, ask us to correct anything inaccurate, or ask for deletion where we have no legal obligation to retain the data.

Browse Privacy Questions and Answers

These are the questions we see most often about privacy and data handling on this platform. Each answer is specific to how we actually collect, store or act on your account details — covering session activity, payment references tied to your JazzCash, Easypaisa, or Raast transactions, and how to reach us with a correction or deletion request. If your specific situation is not covered here, our support team handles it directly.

We collect your name, contact details, and the payment method reference you use — JazzCash, Easypaisa or Raast — to run your account and process your transactions accurately.

We do not sell your data. We share it only with payment processors handling your transactions and technical partners needed to operate the platform and keep it secure.

We keep your data while your account is active and for as long as applicable financial record-keeping rules require. After that period ends, the records are deleted.

Yes. Contact our support team with your account username. We will confirm what data we hold and send you a summary through the same channel you use to reach us.

Log in and head to account settings for basic edits like contact details. For anything you cannot update yourself, reach the support team via live chat or email.

We use session cookies to keep you logged in and analytics cookies to track page performance. You can adjust or block them at any time through your browser settings.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.